Shipping policy
Shipping Policy
Worldwide Shipping
BOLEQ ships worldwide. Customers can choose between the following shipping options at checkout:
- Correos — €15
- FedEx — €30
Shipping rates are fixed regardless of destination.
Transit times vary depending on the destination and the selected carrier. Once an order has been dispatched, delivery times are subject to the carrier’s service, local logistics and any customs procedures applicable in the destination country.
Production & Delivery Time
Each BOLEQ piece is made individually and requires a minimum production time of approximately 10 business days before dispatch.
Production time and shipping time are separate. Once your order is ready, it will be dispatched using the shipping method selected at checkout.
BOLEQ cannot guarantee a specific delivery date. Production times may vary depending on the piece and order volume, while transit times are determined by the selected shipping carrier.
If you need information about the status of your order, you can contact us at any time.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.
BOLEQ has no control over these charges and cannot predict their amount. Customs procedures may also cause additional delivery delays.
Customers are responsible for providing any information or documentation requested by their local customs authorities or the shipping carrier in order to complete the import process.
Order Tracking
All shipments include tracking.
Once your order has been dispatched, you will receive an email containing your tracking number and the information required to follow the shipment.
Please note that tracking updates and estimated delivery dates are provided directly by the selected carrier and may change during transit.
Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
BOLEQ cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched.
Issues During Transit
If your shipment experiences an unusual delay, arrives damaged, or appears to have been lost in transit, please contact us so that we can assist you and, where necessary, open a claim with the shipping carrier.
Please keep all original packaging and documentation if your order arrives damaged, as photographs or additional information may be required to process a claim.
Returns
Returns may be requested within 30 days of receiving your order.
To request a return, please contact us before sending the product back. We will provide you with the necessary return instructions.
Unless the return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer.
Products must be returned unused, in their original condition and with all original packaging and accompanying materials.
Personalized, engraved, made-to-order or otherwise customized products cannot be returned unless they arrive defective or do not correspond to the approved order specifications.
BOLEQ reserves the right to refuse a return if the product does not meet these conditions.